Simple answers for
parents.

MINI is our lightweight monthly membership, made for younger children or families who like a small, focused toy rotation. For ₹1,299 a month you get 2 toys at home at a time, and you can swap them out 2 times every month for something new. It's perfect if your child does deep, focused play with fewer toys and you want to keep the playroom clutter-free. Free delivery & pickup, and no security deposit.

MAX is for families who want more variety and bigger toys in the mix. For ₹2,299 a month you get 4 toys at home — 3 Standard toys plus 1 Premium toy (larger activity sets, branded imports, larger construction sets, and similar) — with 2 swaps every month. Great for slightly older children, siblings sharing toys, or parents who want to try a wider mix of educational and active-play options. Free delivery & pickup, and no security deposit.

A Membership plan (MINI or MAX) is a monthly subscription — you keep multiple toys at home and can swap them for new ones twice a month as part of your plan. An Individual rental (Week or Month) is for renting a single specific toy for a fixed period — swaps are not included. When the rental ends, you can return the toy or extend it. Membership is best when you want ongoing variety; individual rental is best when you want one specific toy for a specific occasion or a short window.

Buying toys means your child plays with them for a few weeks, loses interest, and you're left with clutter — and a bill. With a Nanhe Nest membership, your child always has fresh, age-appropriate toys to explore without a mountain of unused plastic building up at home. You get curated, safety-checked toys chosen for your child's stage of development, and you save significantly compared to buying — a MINI membership costs less per month than a single mid-range toy, and gives you a rotating library of them. More play, more learning, less clutter, and better for the environment.

Absolutely — your child's safety is our top priority. Every toy is inspected and cleaned before it leaves for your home, using child-safe cleaning products, and quality-checked to make sure nothing goes out with a chipped edge, loose part, or missing piece. If we wouldn't hand it to our own kids, we don't send it.

Every returned toy goes through our 7-step cleaning and sanitisation process: inspection, disassembly where needed, cleaning with child-safe eco-friendly products, sanitising, drying, quality-checking, and repackaging — before it goes to the next family. You can trust that every toy that arrives at your door has been cleaned to the highest standard.

No problem — that's exactly what the membership is designed for. Just message us on WhatsApp and we'll arrange a swap. Both MINI and MAX include 2 swaps every month, so if your child moves on from a toy, another one is on its way. (For individual Week/Month rentals, swaps aren't included — you can return the toy at the end of the rental and pick a different one.)

Don't panic — bits go missing during real play, and we understand. Check under the sofa, in the toy box, or around the playroom first — you can just hand it back to us on our next delivery trip. We only apply a small charge if a major, essential piece is permanently lost and it makes the toy unplayable for the next family. Otherwise, no stress.

Take a deep breath — normal wear and tear is expected and completely covered. Bumps, scratches, drops and the usual play marks aren't penalised. Our toys are chosen because they're built solid. We only charge for a replacement if a toy is fully broken and no longer usable — otherwise your child can play freely and fearlessly.

Almost. All toys marked as MINI-eligible are included in the MINI plan, and MAX-eligible toys (both Standard and Premium) are included in the MAX plan. A small number of very large or safety-sensitive toys — like large ride-ons and roller coasters — sit outside the membership and are available only as individual Week/Month rentals. You'll see this clearly on each toy page.

Since our inventory is shared across all families, sometimes a toy you want is already out with another family. You can pick another available toy from your plan, or message us on WhatsApp and we'll add it to your waitlist — you'll be first in line when it comes back.

No. Nanhe Nest is ₹0 security deposit — always.

Orders are placed via WhatsApp and payment is Pay at Delivery — you pay when your toys arrive at your door. There's no online payment step and no card details needed upfront.

Yes — you can cancel any time. We'll share the full cancellation policy on your first delivery, and you can always message us on WhatsApp for the current terms.